"HSBC launched BSL for beginners in April 2026 which is available for all colleagues in the UK. As part of the launch, we shared an overview of the training with all of our Branch Network colleagues, and used the Feras video to explain why this was so important and the impact that could be made – overall the feedback has been overwhelmingly positive and we are looking forward to seeing more colleagues learning the basics of sign language”.
"Since purchasing the video, we have shared it with colleagues through our internal social media and used it to educate senior leaders on the experiences of the deaf community. The response has been incredibly warm with some people moved to tears by how the story is told and the difficulties that deaf people must endure. It has certainly inspired action and been an incredibly valuable learning tool."
On the 14th of October 2024, HSBC UK began a two-year partnership with RNID, drawing on their specialist knowledge and expertise to raise colleagues’ awareness and drive positive cultural change within the organisation.
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A practical toolkit to help make digital financial services more accessible.
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Practical actions every bank can take to improve accessibility.
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An infographic created with deaf customers to help banks understand what works.
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A case study showing the real impact of accessible service.
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Explore why some deaf customers may be more at risk and what banks can do.
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