Take action in your organisation

Clear, practical steps and tools to help your staff make banking easier for deaf people.

This guidance urges staff to reduce noise and ensure clear, accessible communication to support d/Deaf colleagues’ inclusion and participation.

A practical toolkit to help make digital financial services more accessible.

Guidance to help your staff communicate clearly and confidently.

Understand deaf customers

Learn more about what deaf people experience when using banking services and where the biggest barriers often appear.

Practical actions every bank can take to improve accessibility.

An infographic created with deaf customers to help banks understand what works.

A case study showing the real impact of accessible service.

Explore why some deaf customers may be more at risk and what banks can do.

Talk to someone who understands your needs. We’ll offer tailored training and share video stories told by deaf people to help your bank do better.