Get Guidance

Find out what life is like for deaf people and how your bank can offer better support in simple, clear ways.

Lived Experience Videos

Our Lived Experience videos bring to life the real challenges faced by Deaf and hard of hearing customers when navigating the banking world. Through powerful personal stories — like Feras’ experience with written communication barriers, Matthew’s with cochlear implants, and Russell’s with hearing loss in the workplace — these short films inspire understanding and drive empathy-led change. Already used by several banks, they’re an impactful training tool that helps staff see beyond policy to the human impact of accessibility. Available to purchase by contacting us directly.

Available to purchase now. To enquire contact:
breda@enterprise360.me

Take action in your organisation

Clear, practical steps and tools to help your staff make banking easier for deaf people.

Breaking down barriers

A practical toolkit to help make digital financial services more accessible.

Read this guide

Better Staff Support

Guidance to help your staff communicate clearly and confidently.

Read this guide

Understanding Vulnerability

Explore why some deaf customers may be more at risk and what banks can do.

Read this guide

Understand deaf customers

Learn more about what deaf people experience when using banking services and where the biggest barriers often appear.

3 Actions to support deaf customers

Practical actions every bank can take to improve accessibility.

Read this guide

How can we help you?

An infographic created with deaf customers to help banks understand what works.

Read this guide

Real experiences from deaf customers

A case study showing the real impact of accessible service.

Read this guide

Understanding Vulnerability

Explore why some deaf customers may be more at risk and what banks can do.

Read this guide

Lets get started

Talk to someone who understands your needs. We’ll offer tailored training and share video stories told by deaf people to help your bank do better.

Get in touch using our contact form