Get guidance

Find out what life is like for deaf people and how your bank can offer better support in simple, clear ways.

Take action in your organisation

Clear, practical steps and tools to help your staff make banking easier for deaf people.

Basic office and meeting guidance

This guidance urges staff to reduce noise and ensure clear, accessible communication to support d/Deaf colleagues’ inclusion and participation.

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Breaking down barriers

A practical toolkit to help make digital financial services more accessible.

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Better Staff Support

Guidance to help your staff communicate clearly and confidently.

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Understand deaf customers

Learn more about what deaf people experience when using banking services and where the biggest barriers often appear.

3 Actions to support deaf customers

Practical actions every bank can take to improve accessibility.

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How can we help you?

An infographic created with deaf customers to help banks understand what works.

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Real experiences from deaf customers

A case study showing the real impact of accessible service.

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Understanding Vulnerability

Explore why some deaf customers may be more at risk and what banks can do.

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Lived Experience Videos

Our videos present deaf experience from those who live it. Contact us for more information.

Lets get started

Talk to someone who understands your needs. We’ll offer tailored training and share video stories told by deaf people to help your bank do better.
Get in touch using our contact form