Get Guidance

Find out what life is like for deaf people and how your bank can offer better support in simple, clear ways.

Lived Experience Videos

Our Lived Experience videos bring to life the real challenges faced by Deaf and hard of hearing customers when navigating the banking world. Through powerful personal stories — like Feras’ experience with written communication barriers, Matthew’s with cochlear implants, and Russell’s with hearing loss in the workplace — these short films inspire understanding and drive empathy-led change. Already used by several banks, they’re an impactful training tool that helps staff see beyond policy to the human impact of accessibility. Available to purchase by contacting us directly.

Available to purchase now. To enquire contact:
breda@enterprise360.me

Take action in your organisation

Clear, practical steps and tools to help your staff make banking easier for deaf people.

Basic office and meeting guidance

This guidance urges staff to reduce noise and ensure clear, accessible communication to support d/Deaf colleagues’ inclusion and participation.

Read the PDF guide

Breaking down barriers

A practical toolkit to help make digital financial services more accessible.

Read the PDF guide

Better Staff Support

Guidance to help your staff communicate clearly and confidently.

Read the PDF guide

Understand deaf customers

Learn more about what deaf people experience when using banking services and where the biggest barriers often appear.

3 Actions to support deaf customers

Practical actions every bank can take to improve accessibility.

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How can we help you?

An infographic created with deaf customers to help banks understand what works.

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Real experiences from deaf customers

A case study showing the real impact of accessible service.

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Understanding Vulnerability

Explore why some deaf customers may be more at risk and what banks can do.

Read the PDF guide

Lets get started

Talk to someone who understands your needs. We’ll offer tailored training and share video stories told by deaf people to help your bank do better.

Get in touch using our contact form