Facts

We've been listening, learning and sharing.

This page shows what we’ve found from common problems to what works best. All in one place, easy to read.

Reports about deaf banking experience

How deaf people use banking

This report looks at the challenges deaf people face when using banking and credit
Lending Standards Board, 2023
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What's changed for deaf customers

Find out what has improved in banking for deaf customers after one year.
Lending Standards Board, 2024
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2025 Update in banking for deaf customers

The LSB has published its annual survey on the availability of deaf accessibility tools and services in the financial services sector.
Lending Standards Board, 2025
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Banking across the UK and Europe

Banks and deaf customers in Europe

This report shows how banks in Europe support deaf customers.
Signing banks uk, 2023
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Accessible banking in Europe

A short summary of how banks in Europe help deaf customers.
Signing banks uk, 2023
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Improving access for deaf people

A review of ways to make banking better for deaf people
Kingston University (ESquared), 2023
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Accessibility in banking and insurance

Banking and Insurance Accessibility Report

A report on how well banks and insurance services support people
Buisiness Disability Forum, 2022
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Mixed messages deaf voices on banking

StepChange report on the role communications play in helping people resolve their financial difficulties. This is relevant to the difficulties faced by deaf customers.
StepChange, 2022
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