The Experian Support Hub is a free service where customers can share their support needs with various service providers in one simple process. Some, but not all, banks and financial services have signed up to offer the Experian service to customers. You can see which organisations use this service here.
For deaf customers who use BSL they can indicate that they cannot speak on the phone, plus request the use of Relay or BSL VRS or contact via email or letter. They can indicate they will bring a third party if meeting face to face, ask for a quiet space and a BSL interpreter or indicate that they will bring their own interpreter.
Customers indicate from a list what support they need. Customers choose which of the listed organisations they wish to share their information with and then Support Hub shares that information with the service provider.
This video explains the process in a few short steps (and in BSL!) Fullscreen Recommended.
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Are you deaf or supporting someone who is? Or part of an organisation that wants help?
