Rachel Vann

Customer Inclusion Lead

Rachel Vann is a distinguished leader in the UK technology sector, renowned for her unwavering commitment to inclusion, cyber risk management, and the empowerment of women in tech. As the Customer Inclusion Lead at Capital One, she has been instrumental in integrating IT with business operations, significantly enhancing internal processes and fortifying cyber risk management strategies. In addition to her professional achievements, Rachel actively contributes to initiatives aimed at promoting financial inclusion. She is involved with Signing Banks UK, an organization dedicated to enhancing accessibility in banking services for the Deaf community. Through this work, Rachel advocates for inclusive practices that ensure equitable access to financial services for all individuals.

Meet the rest of our Advisory Board

James West

Chair - Signing banks UK

Kathryn Townsend

Nationwide/ Disability Ambassador/ Lived Experience & Banking

Rachel Vann

CODA/ Customer Inclusion Lead Domestic & General

Reg Cobb

Chief Executive Officer of deafPLUS

Mark Applin

Co-Founder at Signly

Alastair Griffin

HSBC - Distribution Director/ Lived Experience

Daniel Clements

RAD/ Lived experience/ BSL User

Teri Devine

RNID Associate Director for Strategic Programmes - Inclusion and Employment

Damian Brewer

BDA - National Training and Consultancy Manager

Anna Roughley

Leading Insights & Engagement Team at LSB (Lending Standards Board)

Tamzin Bayne

Business Development Manager at Close Brothers

Serena Cobb

Project Manager - St James Place Wealth Management

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